Privacy policy

Last Updated: 30/06/2026

At Decor Bake, we are committed to protecting your privacy and handling your personal information in an open and transparent manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or make a purchase.

1. The Personal Information We Collect

When you interact with our store, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases.

Information collected directly from you:

  • Identity & Contact Data: Your full name, billing address, shipping address, email address, and phone number.

  • Financial Data: Payment information (including credit card numbers or third-party payment gateway details) necessary to fulfill your order.

2. How and Why We Use Your Information

We collect and use your personal information for the following primary purposes:

  • Order Fulfillment: To process your payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Customer Support: To communicate with you regarding your order, dietary inquiries, or to process a return under the Australian Consumer Law.

  • Fraud Prevention: To screen our orders for potential risk or fraud (in particular, using your IP address).

  • Website Optimization: To generate analytics about how our customers browse and interact with the Site, allowing us to improve our user experience.

3. Direct Marketing and Communications

With your express consent, we may use your email address or phone number to send you promotional messages, newsletters, and exclusive offers.

You maintain the right to withdraw your consent at any time. You can opt out of our marketing communications by clicking the "unsubscribe" link located at the bottom of any promotional email, or by contacting our Privacy Officer directly.

4. Disclosure to Third Parties and Cross-Border Data Flows

To operate our e-commerce store, we share your personal information with trusted third-party service providers. This includes:

  • Shopify and Shopify apps: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Payment Gateways: to process your secure payments.

  • Logistics: to deliver your orders.

Overseas Disclosure: Because our store is hosted on Shopify and we utilise Shopify Apps, your personal information is transferred to, and processed on, servers located outside of Australia (primarily in the United States and Canada). By using our website, you acknowledge and consent to this cross-border transfer of data. We ensure our third-party providers have robust data protection agreements in place that align with Australian privacy standards.

5. Data Security and Retention

We take reasonable technical and administrative steps to protect your personal information from loss, unauthorized access, modification, or disclosure. We do not store raw credit card data on our own servers; all payments are encrypted and processed by our third-party payment gateways.

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or tax reporting requirements (typically a period of 7 years for financial records).

6. Your Privacy Rights (Access and Correction)

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask that it be corrected, updated, or deleted.

If you would like to exercise this right, or if you have a complaint regarding how we have handled your data, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe (usually within 30 days).

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

Privacy Officer: admin@decorbake.com.au 

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.