Refund policy

Return and Refund Policy

At Decor Bake, we are committed to providing you with high-quality gluten-free and no-added-sugar products. This Return and Refund Policy outlines your statutory rights under the Australian Consumer Law, as well as our specific procedures for handling faulty goods and voluntary returns.

1. Your Statutory Rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns. Due to the perishable, consumable, and hygiene-sensitive nature of our gluten-free food products, Decor Bake strictly does not accept returns, exchanges, or provide refunds for a "change of mind," subjective taste preferences, or purchasing errors made by the customer.

3. Faulty or Defective Goods (Major and Minor Failures). If your product arrives damaged, unsafe, significantly different from its description, or suffers from allergen cross-contamination, this constitutes a 'Major Failure' under the ACL. You are legally entitled to choose between a full refund or a replacement product.

Because consumable food products cannot be "repaired," any 'Minor Failure' will also be remedied via a replacement or a refund, at the discretion of Decor Bake.

4. Transit, Delivery, and Risk. Decor Bake bears the risk of loss or damage to the products while they are in transit. However, once the courier logs a successful delivery to your specified address (including 'Authority to Leave' deliveries left in a safe place), the responsibility and risk for the products pass entirely to you. Decor Bake is not liable for products that are stolen, damaged by weather, or tampered with after a successful delivery has taken place.

5. How to Request a Return or Refund. If you believe your item is faulty or defective, please contact us immediately. To help us resolve your issue quickly, please provide the following details to admin@decorbake.com.au:

  • A valid proof of purchase (such as your order number or receipt).

  • Clear photographic evidence of the defect or damage to the product and packaging.

  • The batch number and expiry date located on the item.

Please do not dispose of the faulty product until we have assessed your claim. If we require the faulty item to be returned to us for inspection, Decor Bake will reimburse you for any reasonable return postage costs if the fault is confirmed.